Remote Support
If we ask or you need us to remote control your computer you will need to download a small bit of software called ‘Cross Loop’.
- You can download it by going to here click on the download link. (If you have a Mac click on this link click on the download link).
- When the Cross Loop download finishes click on run (at this point your Anti Virus software may try to warn you just click allow or accept).
- Click Ok to the next installer screen, then next (I Accept the agreement) and click next, next, install, then click Finish to launch Cross Loop.
- Once Cross Loop is installed you will be presented with an Access Code we will ask for this code to remote control your computer.



